Terms of Service

1. The service

Eromatech("we", "us") provides website maintenance, update and digital marketing services on a monthly or yearly subscription. Each plan includes a fixed number of standard website updates per calendar month (Essential 1, Standard 2, Growth 4, Partner 6), a dedicated specialist, and a private communication group where requests are made. The Partner plan additionally includes the social media services described in section 3.

2. Standard updates and scope

A standard update is a single change to your existing website that can reasonably be completed in approximately 15 minutes — for example text or price changes, image swaps, banners, link fixes, opening hours, testimonials or similar. Each update includes a desktop check, a mobile check and one revision. Work outside this scope (new pages or sections, redesigns, custom development, online-store builds, integrations or advanced troubleshooting) is quoted separately in writing and only begins after your approval. We may decline requests that are unlawful, infringe third-party rights, or risk breaking your website.

3. Partner plan: social media services

The Partner plan includes managed social media marketing: up to 8 posts per calendar month across up to 2 social platforms of your choice, a monthly content calendar shared for your approval, and a brief monthly performance summary. Posts are prepared from content and brand materials you provide or approve, and publishing requires timely access to the relevant accounts through the platforms’ official sharing or scheduling tools. Unused posts do not roll over. Paid advertising spend, influencer fees, community management beyond posting, and campaigns beyond this allowance are not included and are quoted separately.

4. Allowances

Update allowances reset at the start of each calendar month on both monthly and yearly billing, and unused updates do not roll over. Additional updates ($15) and rush turnaround ($25) may be purchased through your specialist. Turnaround times are measured in business days from the moment your specialist has all information needed to complete the request.

5. Your responsibilities

• Provide accurate instructions and content you have the right to use.
• Grant website access through the safe methods we describe (collaborator invites or secure credential sharing). We are not responsible for delays caused by missing or revoked access.
• Maintain your own hosting, domain and platform subscriptions, and any backups your platform offers.

6. Payment, term and cancellation

Plans are billed in advance, either monthly or yearly. Monthly plans renew each month at the listed monthly rate. Yearly plans are billed once upfront for 12 months of service at the discounted rate shown at checkout, and renew annually unless cancelled before the renewal date. There is no minimum term beyond the period already paid for. You may cancel at any time; the service remains active until the end of the period paid for and no further charges are made. Refunds are governed by the Refund Policy. We may suspend service for non-payment or material breach of these terms.

7. Liability

We take care with every change and verify it before confirming completion. To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for issues caused by your platform, hosting provider, third-party plugins, or changes made by anyone other than us.

8. Changes to these terms

We may update these terms from time to time. We will notify active subscribers of material changes by email at least 14 days before they take effect.

9. Contact

Questions about these terms: contact@eromatech.com.