Refund Policy

1. Revisions come first

Every update includes one revision. If a completed change isn’t what you asked for, tell your specialist — fixing it is part of the update, not a new one.

2. Monthly plan refunds

• If we complete no updates you requested in a billing month despite you providing access and clear instructions, you may request a full refund of that month.
• If we materially fail to meet your plan’s turnaround on a request, you may request a pro-rated credit for that update.
• Refunds aren’t provided for months where the allowance simply went unused — allowances reset monthly as described in the Terms of Service.

3. Yearly plan refunds

• Within 30 days of a yearly payment, you may cancel for a refund of that payment minus the standard monthly price for each month of service started.
• After 30 days, cancelling stops renewal and the service stays active to the end of the paid year; the remaining term is not automatically refundable.
• If we complete no updates you requested in a given month despite access and clear instructions, or materially fail to deliver the Partner plan’s social posting allowance, you may request a pro-rated credit or refund for the affected month(s), calculated at the yearly rate.

4. Add-ons and quoted work

Extra updates, rush fees and quoted projects (new sections, pages, or custom work) are refundable in full until work has begun. Once work is in progress, refunds are pro-rated to the work remaining.

5. Cancellations

Cancelling stops future charges; it doesn’t trigger a refund for the current paid period, which stays active until it ends (for yearly plans, see section 3). If you cancel within 7 days of your very first payment and no updates have been completed, we’ll refund that first payment in full.

6. How to request a refund

Message your specialist or email contact@eromatech.com with your order reference. We respond within 1 business day and process approved refunds to the original payment method within 5–10 business days.